French Speaking Customer Service Advisor

Edinburgh – Office Based

£26,800

Monday–Friday, 8:00am–4:30pm

Fluent in French and passionate about helping customers?

We’re looking for a French Speaking Customer Service Advisor to join a friendly and fast-paced team in Edinburgh. This is a great opportunity to use your language skills in a role where you’ll make a real difference to customers every day.

What’s in it for you?

• 33 days annual leave
• Monthly performance-based bonus
• Free on-site gym
• Health cash plan (dental, optical, physiotherapy & more)
• Employee wellbeing & assistance programme
• Enhanced sick pay
• Life & health insurance
• Enhanced family policies (maternity, paternity, adoption)
• Ongoing training and development
• Regular team events and incentives
• Refer-a-friend bonus scheme

The Role

As a French Speaking Customer Service Advisor, you’ll be the first point of contact for customers, helping with travel-related queries across phone, email, and live chat.

Your responsibilities will include:

• Delivering high-quality customer service across multiple channels
• Resolving queries with empathy, professionalism, and efficiency
• Building rapport and creating a positive customer experience
• Keeping up to date with company updates and promotions
• Working collaboratively with your team

What you’ll need

• Fluent French and English (essential)
• Previous customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving ability
• Comfortable using Microsoft Office
• Ability to stay calm under pressure
• A positive, proactive attitude

Why apply?

Join a company that invests in your growth, supports your wellbeing, and recognises your achievements—while giving you the opportunity to build a long-term career.

Apply today to start your next chapter in a rewarding customer service role.