BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Resident Services team.
This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement.
Duties:
Manage tenancy and estate services across a mixed tenure housing portfolio.
Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives.
Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits.
Manage anti-social behaviour, safeguarding concerns and tenancy breaches.
Support residents with welfare, financial inclusion and tenancy support services.
Work collaboratively with local authorities, support agencies and internal departments.
Oversee void management processes and minimise property turnaround times.
Monitor income performance and support arrears prevention and recovery.
Ensure compliance with housing legislation, consumer standards and health & safety requirements.
Manage contractors and monitor communal maintenance and building safety standards.
Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements.
Produce operational reports, KPI data and performance updates.
Support budget management and service improvement initiatives.
Requirements:
Previous experience in operational housing management within social housing or local authority settings.
Strong knowledge of housing legislation, tenancy management and regulatory standards.
Experience managing anti-social behaviour and safeguarding cases.
Knowledge of income management and tenancy sustainment practices.
Understanding of health & safety and building compliance requirements.
Excellent communication, organisational and stakeholder management skills.
Ability to manage complex cases and work effectively under pressure.
Strong IT skills including Microsoft Office and housing management systems.
CIH qualification or willingness to work towards one is desirable.
Willingness to work flexibly, including occasional evenings and weekends.
For more information, please call Meg Smith on or .
To apply, please submit your CV outlining your relevant experience and qualifications.
We will be reviewing applications on an ongoing basis until the position is filled.