Administrator

Location: Oxford, OX3 9DU
Contract: 3 months (Possibility to convert to temp to perm opportunity)
Shift: Part time | 5 days working - Monday to Friday
Timings: 5:00pm to 10:00pm
Working hours: 25 hours of shift in a week.

A customer-focused and detail-oriented Help Desk Administrator with experience managing service requests, coordinating facilities support, and delivering excellent customer service in fast-paced environments. Skilled in handling phone and email enquiries, accurately logging and monitoring tasks through CAFM systems such as Maximo, and ensuring issues are resolved within SLA targets. Strong communication, organisational, and problem-solving abilities with a proactive approach to supporting teams, managing priorities, and maintaining high standards of confidentiality and professionalism.

• Respond to customer enquiries and service requests via telephone and email in a professional and timely manner.
• Accurately log all requests, faults, and updates onto the CAFM/Maximo system.
• Monitor and track open tasks to ensure completion within agreed service level agreements (SLAs).
• Provide customers and departments with task reference numbers and progress updates when required.
• Escalate urgent or high-priority issues to the relevant departments or management teams promptly.
• Maintain accurate records of completed, ongoing, and partially completed work orders.
• Coordinate effectively with facilities, maintenance, and operational teams to ensure smooth service delivery.
• Support emergency response activities by communicating information quickly and efficiently.
• Assist in training and supporting new team members on systems, procedures, and customer service standards.
• Ensure confidentiality, compliance, and adherence to health & safety policies, company procedures, and data protection requirements.

• Excellent customer service skills with the ability to handle enquiries professionally and efficiently.
• Strong verbal and written communication skills when dealing with customers, contractors, and internal teams.
• High level of accuracy and attention to detail when logging and updating information.
• Ability to work effectively under pressure in a fast-paced helpdesk or service environment.
• Strong organisational and time management skills with the ability to prioritise multiple tasks.
• Good IT skills including experience using Microsoft Office applications such as Word, Excel, and Outlook.
• Ability to work collaboratively as part of a team while also using initiative independently.
• Problem-solving skills with the ability to identify issues and escalate appropriately.
• Experience managing customer queries, complaints, and service requests in a calm and professional manner.
• Understanding of CAFM systems such as Maximo or similar facilities management software.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.