Technical HR Consultant

Home Based, 1 day in the office per week - Wirral

Up to £50,000 plus excellent benefits

This is a really interesting role for a HR professional who is looking for a broad, and varied HR role. It's split between delivering HR Consultancy projects for clients externally, as well as supporting your internal colleagues with issues such as complex ER matters. This role would suit a well rounded HR professional who enjoys delivering training, acts as a trusted HR consultant, can multitask and be agile in their approach to work.

The successful candidate will operate as a senior technical escalation point, providing expert guidance on high-risk and sensitive cases, while also contributing to wider business improvement initiatives.

Key Responsibilities

• Lead and deliver consultancy projects both remotely and on client sites as required.
• Identify and deliver additional revenue-generating consultancy opportunities for new and existing clients.
• Act as the primary point of contact for external consultancy clients throughout the lifecycle of projects.
• Work collaboratively with Finance to monitor and manage consultancy project costs where applicable.
• Liaise with Business Systems and Project Management teams to enhance processes and improve project delivery efficiency.
• Support the promotion of consultancy services through professional networking and contribution to social media campaigns.
• Conduct technical reviews of complex cases, providing clear feedback and guidance to operational and client-facing teams.
• Review and advise on Subject Access Requests (SARs), early conciliation matters, and Employment Tribunal (ET) claims.
• Manage and resolve technical escalations across client accounts.
• Act as the client interface for issue resolution, partnering closely with Client Relationship Managers.
• Provide expert input into organisational projects and service improvements.
• Support campaign planning and troubleshooting activity within operational teams.
• Lead on employee relations aspects of new client implementations.
• Edit and produce high-quality HR content and documentation for clients.
• Design and deliver training workshops and development interventions.

Qualifications & Experience

• Degree in HR or a business-related discipline, or CIPD Level 5 (or equivalent management/legal qualification).
• Minimum of three years’ experience in a senior HR Advisory, HR Manager, or HR Business Partner role.
• Extensive experience handling complex employee relations cases.
• Strong working knowledge of UK employment legislation and practical application of company policies and procedures.
• Demonstrable experience managing high-risk and sensitive cases with sound risk mitigation.
• Confident user of telephony systems and Microsoft Office applications (Outlook, Word, Excel, OneDrive, SharePoint).
• Strong influencing, coaching and stakeholder management capability.
• Commercial awareness with the ability to identify growth opportunities.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Excellent planning, organisation and prioritisation skills
• High level of attention to detail and technical accuracy.
• Confident communicator with the ability to build credibility at all levels.

Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.