Job Title: Housing Officer
Type: Permanent
Location: Newport
Salary: £33000 - £38000 per annum (dependent on experience)
Hours: Full-time, 37 hours per week

BRC are working closely with a well-established Housing Association in Newport to recruit a motivated Housing Officer to support tenancy sustainment and deliver high-quality housing management services.

This role involves providing frontline housing support to tenants, managing tenancies effectively, responding to housing needs, and ensuring excellent customer service across a designated patch of properties.

Duties:

• Deliver a professional housing management service to tenants and residents
• Provide advice and support to help tenants sustain their tenancies, including rent payments and benefit guidance
• Conduct estate inspections and respond to neighbourhood issues, including anti-social behaviour
• Manage tenancy enforcement, including rent arrears prevention and appropriate actions where needed
• Coordinate property viewings, sign-ups, and tenancy terminations in line with policy
• Work with internal teams, contractors, and external partners to resolve housing issues
• Maintain accurate records, case notes, and performance information

Requirements:

• Previous experience in housing management, customer service, or a related field
• Understanding of housing legislation, tenancy agreements, and rent management
• Excellent communication, negotiation, and problem-solving skills
• Ability to manage a caseload, prioritise tasks, and work independently
• IT literate with experience using housing management systems
• Full UK driving licence and access to a vehicle desirable

For more information, please call Meg Smith on or .

To apply, please submit your CV outlining your relevant experience and qualifications.