Your Company:
A fast-growing, award-winning online retail business operating within the home improvement sector is seeking a customer-focused Sales Consultant to join its expanding sales team. The organisation supports homeowners and trade customers nationwide through multiple high-traffic ecommerce platforms, offering well-designed, high-quality products across kitchens, bathrooms, and heating.
With a strong track record of growth and innovation, the business provides a collaborative and flexible working environment where customer experience, ownership, and continuous improvement sit at the heart of everything it does. This is an excellent opportunity for a motivated sales professional who enjoys helping customers find the right solutions while contributing to a high-performing team.

Your Role and Responsibilities
While in this position your duties may include, but are not limited to:

• Engage with customers across multiple channels, including telephone, live chat, and email, to understand their needs and recommend suitable products
• Manage and progress inbound leads efficiently, taking a proactive approach to converting enquiries into sales
• Identify upselling and cross-selling opportunities that add value for customers while contributing to team revenue targets
• Resolve customer queries promptly and professionally, building trust and long-term confidence
• Provide friendly, knowledgeable, and personalised support throughout the customer journey
• Ensure every customer interaction is positive, seamless, and memorable, encouraging repeat business and loyalty
• Use strong product knowledge to guide customers and simplify the decision-making process
• Track individual performance and contribute towards team targets and wider business objectives
• Collaborate with colleagues across departments to ensure smooth handovers and consistent service delivery
• Share ideas and feedback to help improve processes and enhance the overall customer experience
• Use CRM systems and internal tools to manage customer communications and track leads
• Maintain accurate and up-to-date customer records to support reporting and follow-up
• Balance multiple priorities effectively in a fast-paced sales environment

What You Will Need to Apply:
Please apply only if you meet the following criteria:

• Experience communicating with customers across multiple platforms, including phone, live chat, and email.
• A customer-first mindset with a positive, solutions-focused approach.
• Strong organisational and multitasking skills, with the ability to manage workloads and deadlines.
• Confidence using CRM systems and standard IT tools.
• A collaborative team-player attitude with a willingness to learn and develop.
• Comfortable working flexibly across shifts, including occasional evenings and Saturdays.

What You Will Get in Return:
This is a full-time, hybrid role that offers flexibility between home and office working, fully supported by a strong remote working setup. The position provides a base salary of £28,000 plus an uncapped commission structure, with realistic on-target earnings of approximately £35,000.

You will be joining a collaborative, customer-focused organisation built on teamwork, ownership, and transparency, with access to ongoing learning and development opportunities. The role also includes regular team and company-wide social events, no formal dress code, and a generous staff discount on products.

If this opportunity interests you, then please do not hesitate to reach out to:

Lynsey Franklin - Talent Acquisition Specialist

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