Powered by Water, Driven by Purpose

At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Do you enjoy problem-solving, working with data and keeping complex processes running smoothly behind the scenes? If you like variety, collaboration and making a real impact, this could be the role for you.

At Bristol Water, we support businesses across the non-household retail water market, managing the data, transactions and relationships that keep essential services flowing. We’re now looking for a Wholesale Technical Advisor to join our Customer Hub on a 12-month fixed term basis.

This is a full-time role working 38 hours per week, Monday to Friday, 9:00am–5:00pm, and includes participation in a standby rota to support service requirements outside of normal working hours.

This varied position blends customer interaction, systems, data and operational coordination — ideal for someone who enjoys working across teams and getting things right first time.

What you’ll be doing:

• Managing retailer and customer requests across multiple systems, ensuring accurate and timely responses

• Monitoring and processing market transactions and data updates with the Market Operator

• Tracking jobs and coordinating with internal teams to ensure SLA targets are met

• Investigating and resolving complex queries across systems and operational teams

• Maintaining accurate property, supply point and billing records, including updates and corrections

• Producing performance reports and supporting continuous improvement of SLAs/OLAs

• Building strong relationships with retailers and acting as a key point of contact

• Participating in the standby rota to support out-of-hours requirements

• Supporting wider Customer Hub activity where required

What we’re looking for:

• Strong IT and systems skills, with confidence working across multiple platforms

• An analytical mindset with experience using data and spreadsheets to solve problems

• Excellent organisation skills and the ability to prioritise workload effectively

• Strong communication skills and a customer-focused approach

• Ability to investigate issues and drive them through to resolution

• Experience in water, utilities or regulated environments is helpful but not essential

What’s In It For You?

As well as a friendly, supportive working environment and opportunities for professional development, the role also offers:

• A competitive salary

• 23 days holiday rising to 27 over 5 years service.

• Opportunity to buy or sell annual leave for added flexibility

• Opportunity to invest in Pennon Group plc through employee share schemes

• Support with wellbeing, including a free, confidential Employee Assistance Programme

• Flexible benefits scheme

• Access to thousands of discounts and offers via Pennon Perks

• Competitive contributory pension scheme

• And much more

Closing Date: 15th May 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.