Customer Service Advisor / Danish or Spanish Speaker

An exciting opportunity for a multilingual customer service professional, who is fluent in oral and written Danish or Spanish and English,with strong communication, administration and organisational skills, and experience using Microsoft Office in a fast-paced, customer-focused environment.

If you’ve also worked in the following roles, we’d also like to hear from you: Customer Support Advisor, Contact Centre Agent, Client Services Advisor, Customer Service Representative, Call Centre Agent

SALARY: Competitive

LOCATION: Brighton, East Sussex (BN1) - Office Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: To be considered for the role, you must be flexible towards work schedules and rotas (mornings, evenings, middle shifts, weekends, and public holidays)

ESSENTIAL REQUIREMENT: Candidates MUST have fluent Danish or Spanish and English communication skills (both oral and written)

You must also be happy working shifts.

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor to join a busy and supportive team environment. The role requires excellent communication, customer support and problem-solving skills.

Working as a Customer Service Advisor you will handle customer enquiries via phone, email and web chat, delivering a high standard of service while maintaining accuracy and professionalism.

As a Customer Service Advisor you will resolve customer queries and complaints efficiently, liaising with internal teams and ensuring all interactions are recorded in line with company procedures.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the Customer Service Advisor include:

• Customer Support Delivery: Provide excellent service via phone, email and web chat in Danish or Spanish
• Query Resolution: Respond to customer enquiries, concerns and requests in a timely and professional manner
• Complaint Handling: Resolve issues efficiently and courteously, taking appropriate remedial action
• Problem Solving: Identify root causes, offer solutions and follow up to ensure full resolution
• Customer Satisfaction: Maintain a strong customer focus and consistently exceed expectations
• Issue Escalation: Escalate complex or regulatory matters to relevant internal teams
• Team Collaboration: Liaise with departments such as Payments and Fraud to resolve queries
• Record Keeping: Accurately update customer records and document interactions
• Mentoring Support: Provide guidance to junior team members where required
• Quality Improvement: Contribute ideas to enhance processes and customer experience

CANDIDATE REQUIREMENTS

Essential:

• Excellent verbal and written communication skills in Danish or Spanish and English
• Strong customer service and communication skills with a professional telephone manner
• Ability to multitask, prioritise workload and perform under pressure
• Excellent attention to detail and accuracy in data entry and record keeping
• Proactive, results-driven approach with strong problem-solving ability
• Good IT skills including Microsoft Outlook and general MS Office
• Strong interpersonal skills and ability to work effectively within a team
• Confidence in handling challenging customer situations
• Good numeracy and organisational skills
• Ability to quickly learn and adapt in a fast-changing environment

Desirable:

• Knowledge of online gaming and betting industry
• Interest and knowledge of sports and related sectors

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14631

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