A specialist provider of product protection, repair, and claims management services is looking for an experienced Team Manager to lead a high-performing customer operations team.

This is a fast-paced, service-driven role where you’ll oversee performance, develop people, and ensure an exceptional customer journey from start to finish.

What you’ll be doing:

• Leading, coaching and developing a customer service team
• Managing performance, workloads and KPI delivery
• Driving service excellence and continuous improvement
• Building strong relationships with suppliers and stakeholders
• Ensuring compliance within a regulated environment

What we’re looking for:

• Proven experience managing teams in a contact centre or service environment
• Strong leadership and performance management skills
• Customer-focused mindset with excellent communication skills
• Ability to work with data, prioritise workloads and solve problems quickly
• Experience in regulated industries is highly desirable