Customer Service Executive

Full-Time | Office Based

£28,000 – Gainsborough

Elevation Recruitment Group are currently recruiting for an experienced and customer-focused  Customer Service Executive to join a busy and fast-paced commercial team. This role is ideal for someone who enjoys building strong customer relationships, managing accounts from start to finish, and working closely with multiple internal departments to ensure exceptional service delivery. This is an urgent requirement!

The Role as a Customer Service Executive
You will act as the main point of contact for customers, managing orders, queries, and account activity while ensuring a high level of customer care at all times.

Key responsibilities include:

• Managing customer accounts on a day-to-day basis
• Processing orders, booking call-offs, and sending confirmations
• Monitoring deliveries and proactively updating customers
• Handling invoice queries, credits, and complaints through to resolution
• Managing customer stock levels, forecasts, and aged stock
• Maintaining CRM systems, trackers, and account records
• Supporting product setups, artwork approvals, and launch coordination
• Liaising with departments including Sales, Planning, Production, Technical, and Despatch
• Building strong customer relationships and identifying opportunities for account growth
• Providing accurate sales and customer data when required
• Supporting continuous communication with both internal teams and external customers 

The successful candidate will have:

• Previous customer service, account management, or sales support experience
• Excellent communication and relationship-building skills
• Strong organisational skills with high attention to detail
• The ability to manage multiple priorities in a fast-paced environment
• Confidence using CRM systems and Microsoft Office packages
• A proactive and solutions-focused approach
• The ability to work independently as well as part of a wider team

What’s on Offer

• Opportunity to join a supportive and collaborative team
• Varied and fast-paced role with customer interaction
• Career development opportunities
• Exposure to multiple areas of business operations

This position would suit someone with a strong customer service background who enjoys taking ownership of accounts and delivering exceptional support from order through to completion. Get in touch with Amy Wood today