Business Support Officer (Housing Adaptations & Grants)

Location: Berkshire
Contract: 12-Month Fixed Term Contract
Salary: £14.59 per hour

 

About the Role

We are seeking a motivated and organised Business Support Officer to join the Housing Adaptations & Grants Team on a 12-month fixed-term contract for a Local Authority in Berkshire. This is an excellent opportunity to play a key role in supporting the delivery of essential housing services that make a real difference to the community.

You will provide efficient administrative, technical, and customer-focused support to ensure the smooth running of the service.

Key Responsibilities

• Respond to customer enquiries via email, telephone, and written correspondence
• Input and maintain accurate data on service databases
• Process customer applications, ensuring validation and completeness
• Generate reports and assist with Freedom of Information and statistical requests
• Manage shared mailboxes and allocate enquiries appropriately
• Support financial processes, including processing invoices and related documentation
• Arrange meetings, prepare agendas, and take meeting minutes when required
• Maintain electronic and physical records, including scanning, filing, and document management
• Liaise with internal departments and external agencies to support service delivery
• Assist with updating website content and maintaining accurate information
• Ensure compliance with Data Protection, confidentiality, and council policies
• Provide cover and support across the wider business support team when required

About You

We are looking for an individual who has:

• Strong administrative and organisational skills
• Excellent communication skills (both written and verbal)
• Experience working in a customer-facing or administrative role
• Good attention to detail and accuracy in data entry
• Ability to manage and prioritise workloads effectively
• Experience using IT systems, databases, and Microsoft Office
• An understanding of confidentiality and data protection principles
• A proactive and flexible approach to teamwork

Have the expertise and experience?

Apply Now!!

Alternatively contact Muzna Naqvi at Reed Reading office