IT Support Helpdesk Advisor

Based in Leyland

Upto £28k

Entry, apprenticeship type or 2nd stage career opportunity.We are looking for a proactive and customer-focused First Line IT Support Technician to join an IT service team. In this role, you will be the first point of contact for all technical enquiries, providing fast, friendly, and effective support to users across the organisation. You will help troubleshoot a wide range of hardware, software, and network issues while ensuring a positive user experience at every interaction.

Key Responsibilities

• Act as the first point of contact for all IT support queries via phone, email, and ticketing system.
• Diagnose and resolve basic hardware, software, and network issues, escalating more complex cases where necessary.
• Provide clear guidance and technical support to users, ensuring issues are resolved quickly and professionally.
• Log, track, and prioritise support requests to meet agreed service levels.
• Install, configure, and maintain desktop PCs, laptops, mobile devices, and peripherals.
• Support the setup of new users, including account creation, permissions, and onboarding tasks.
• Assist with the procurement, deployment, and management of IT equipment following company procedures.
• Collaborate with internal teams to deliver consistent service and resolve ongoing technical challenges.
• Maintain accurate and up-to-date records within the IT asset and ticketing systems.
• Monitor recurring issues and report trends or potential improvements to the IT team.
• Represent the IT department professionally during user interactions and internal meetings, ensuring excellent customer service at all times.
• Support IT projects, system updates, and maintenance activities as required.

What We're Looking For

• Strong customer service skills and a genuine desire to help people.
• Basic knowledge of Windows operating systems, Microsoft 365, and common desktop applications.
• Understanding of networking fundamentals (DNS, DHCP, Wi-Fi, VPN preferred).
• Excellent communication, problem-solving, and organisational abilities.
• Ability to follow processes, document work clearly, and manage multiple tasks.
• A positive, proactive approach with a willingness to learn and develop new skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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