Principal Client Manager

Location: Sutton

Contract: Full-time, Permanent

Salary: £65,000 – £75,000 (depending on experience)

The Role

An opportunity has arisen for an experienced and commercially focused Principal Client Manager to take ownership of a key client portfolio within a growing accountancy practice.

This is a senior leadership role combining strategic client management, commercial responsibility, team leadership, and input into the wider growth of the business.

Key Responsibilities

• Act as the senior point of contact for high-value clients
• Drive client retention, satisfaction, and long-term growth
• Take ownership of portfolio performance, including billing, pricing, and profitability
• Identify and convert opportunities for additional services and fee growth
• Oversee complex client onboarding processes
• Provide technical oversight on more complex matters
• Lead, mentor, and develop client service teams
• Manage workflows, capacity planning, and service delivery standards
• Report on portfolio performance and key risks to senior leadership
• Contribute to wider business improvement and growth initiatives

Requirements

• ACA / ACCA / CIMA qualified (or equivalent)
• Strong background within a UK accountancy practice
• Proven experience managing and growing a client portfolio
• Commercially minded with a track record of improving revenue and profitability
• Strong leadership and team development skills
• Confident managing senior client relationships

What’s on Offer

• Senior, client-facing leadership role with real influence
• Opportunity to contribute to business growth strategy
• Competitive salary and clear progression potential

If you are looking for a strategic leadership role with real ownership and impact, this could be an excellent opportunity.