Customer Service Executive

Location: Caerphilly (CF83) - Office based role
Salary: £28,000–£32,000 DOE + Benefits

Hours: 7:30am–4:30pm (Mon–Thu), 7:30am–4:00pm (Fri)

Are you a confident communicator who thrives on solving problems and delivering exceptional service?
Do you enjoy working in a fast-paced environment where your attention to detail and proactive mindset make a real impact?

If this sounds like you, a respected manufacturer and distributor is looking for a Customer Service Executive to join their growing team. This newly created role supports a clear division between customer service and sales, helping the business scale while maintaining its high standards.

As Customer Service Executive, you’ll be a key part of the office team, ensuring customers receive timely, accurate, and friendly support.

About the Company

This well-established business designs and supplies high-quality products to the window industry, with a reputation for reliability, innovation, and exceptional customer care.. They’re proud of their people-first approach and commitment to continuous improvement.

Key Responsibilities

• Accurately process all customer orders and maintain low level error rates
• Professionally handle calls, emails, and messages with a customer-first mindset
• Manage multiple inboxes and be the first point of contact for customers via telephone
• Acknowledge complaints and provide resolutions within a timely manner
• Identify opportunities for up-selling and cross-selling
• Provide performance updates to the Customer Services Director
• Liaise with internal departments to ensure seamless service delivery

Requirements

About You

You’re someone who:

• Proven experience in a customer service orientated role, within a B2B environment
• Communicates clearly and professionally, both verbally and in writing
• Has strong attention to detail and time management skills
• Is proactive, solutions-focused, and comfortable with change
• Understands CRM systems and order management tools (preferred)
• Has a sales-aware, customer-centric mindset

Benefits

What’s in it for you?

• Competitive Salary – £28,000–£32,000 (DOE)
• Work-Life Balance – Office hours: 7:30am–4:30pm (Mon–Thu), 7:30am–4:00pm (Fri)
• Extra Time Off – 28 days holiday (inclusive of bank holidays) + Additional birthday leave
• Pension Scheme – Nest pension contributions
• Team Culture – Regular team activities and a supportive environment
• Growth Opportunity – Be part of a business on the rise, with room to make an impact

IND25