Job Title: Senior Administrator

Location: Chichester, West Sussex

Job Type: Full-Time

Department: Sales / Client Services

Salary: Circa £25k to £30k d.o.e.

Reports To: Managing Director / Finance Director

Job Summary for the Senior Administrator:

We are looking for a dynamic and customer-focused Senior Administrator to join our team in the print/manufacturing industry. This role is responsible for receiving and processing customer orders through to production and despatch.

Key Responsibilities for the Senior Administrator:

• Act as the primary liaison between clients and internal teams, ensuring clear communication and timely delivery of all products.
• Understand client specifications, artwork requirements, and compliance standards related to product production.
• Collaborate with production, design, and logistics teams to ensure accurate and on-time order fulfilment.
• Provide clients with updates on order status, lead times, and any changes in production schedules.
• Resolve client issues efficiently, ensuring a high level of service and satisfaction.

In addition, the position could develop and include more sales focused responsibilities such as the following:

• Monitor market trends and competitor activity to identify new business opportunities.
• Customer new quotes and sales follow ups including existing extensive client base.
• Maintain accurate records of client interactions, orders, and account status using CRM systems.

Qualifications:

• Proven experience in administration processes, preferably within the printing, packaging, or manufacturing sectors.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.

Benefits:

• Competitive salary of £25K - £30k (d.o.e.)
• Performance-based bonuses.
• Pension scheme and paid holidays.
• Supportive and collaborative team environment.