Lettings Service Assistant – Temporary (6 Months)

Location: Coventry

Hours: 37 hours per week (Monday–Friday)

Salary: £30,080 per annum or £15.63 (PAYE) per hour

Start: Immediate

We are currently recruiting for a Lettings Service Assistant on behalf of a reputable housing association based in Coventry. This is a fantastic opportunity to join a busy and supportive team and gain valuable experience within a fast-paced housing environment.

The Role

This is a varied and hands-on position where you will support the Lettings team with administration, tenancy processes, and customer service delivery. You will play a key role in ensuring day-to-day operations run smoothly while delivering a positive experience for residents.

Key Responsibilities

• Managing and responding to customer enquiries
• Supporting tenancy administration (including council tax, utilities, and accounts)
• Assisting with property marketing and listings
• Processing referrals and supporting the allocation of properties
• Maintaining accurate records and housing data
• Managing keys, fobs, and access arrangements
• Supporting compliance tasks, including reporting and returns

What We’re Looking For

• Previous administration and/or housing or customer service experience
• Strong communication and organisational skills
• Ability to manage a busy workload and prioritise effectively
• Good IT skills with strong attention to detail
• A proactive, professional, and team-oriented approach

Why Apply?

This is a great opportunity to develop or build on your experience within a housing and lettings environment, working as part of a supportive and collaborative team.