Customer Service Representative | Events Industry

Office Based

Flexitime

£30,000–£32,000

Sutton | Full-Time

We are currently recruiting on behalf of a dynamic and growing events organisation based in Sutton. This company is making a meaningful impact in the live performance space, working with both performers and venues across the UK. As they continue to expand, they are seeking a Customer Service Representative to join their team.

This is a fantastic opportunity for an individual with a background in customer support or sales support, who thrives in a client-facing environment and enjoys working with a variety of stakeholders.

Key Responsibilities:

• Serve as the primary point of contact for both performers and venues, responding to enquiries and resolving issues in a timely and professional manner.
• Support users of the company’s event management app, assisting with technical queries and general platform guidance.
• Coordinate schedules and availability, helping to match performers to venues and manage shift arrangements effectively.
• Build and maintain strong working relationships, providing excellent customer service and fostering a positive user experience.
• Utilise tools such as Microsoft Excel and Outlook to track bookings, update records, and manage communications.

Candidate Profile:

• Previous experience in a customer service, client support, or sales support role is essential.
• A confident and empathetic communicator, both written and verbal.
• Highly organised, with strong attention to detail and problem-solving skills.
• Resilient and enthusiastic, with the ability to remain calm and professional under pressure.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Ambition to grow into a leadership role in the company

What’s on Offer:

• Competitive salary of £30,000–£32,000 depending on experience.
• Office-based role in Sutton with a flexitime arrangement – no fixed start or finish times.
• A supportive, social company culture, including quarterly team outings and regular team-building events.
• The opportunity to work for a company that actively supports the local community, contributing to charities focused on mental health and providing resources for disadvantaged children.

• This is a rewarding role for someone who enjoys working in a fast-paced, people-oriented environment and wants to be part of a company that values both commercial success and social impact.