Customer Success Engineer

Location: London (hybrid)

Duration: 12 months

Day rate: £270 inside ir35

We are looking for a highly technical Customer Success Engineer to join our SASE team, helping customers secure and optimize their cloud environments.

Key Responsibilities:

• Act as the primary technical contact, building strong customer relationships
• Drive adoption and integration of SASE and cloud security solutions
• Provide real-time technical support and strategic guidance
• Partner with CISOs, Security Architects, and DevOps teams on implementations
• Ensure customers achieve maximum ROI from security investments
• Proactively identify risks and develop mitigation plans
• Advocate for customer needs and influence product improvements
• Coach customers on cloud security governance and best practices
• Manage escalations and coordinate with engineering for timely resolution

Required Skills & Experience:

• Experience in technical support, consulting, pre/post-sales, or similar roles
• Strong understanding of networking and security concepts
• Experience with routing protocols (BGP, OSPF), VPNs, IPSEC, TCP/IP
• Knowledge of authentication protocols (SAML, SSO, LDAP, RADIUS)
• Familiarity with SASE architecture and cloud security (CASB, DLP)
• Experience with multi-vendor network environments
• Proficiency in Linux, with Python or Bash scripting skills
• Strong communication skills across technical and non-technical audiences
• Proven ability to manage customer expectations and escalations
• Ability to multitask in a fast-paced environment

Education:

• Bachelor's or Master's degree in Computer Science, Engineering, or related field

If this seems like a good fit for you, please apply or email your CV to

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.