Account Manager / Customer Success Executive £32-35k (Up to £40k OTE)

This is an exciting opportunity to join a fast-growing, people-focused organisation with ambitious expansion plans across the UK. The company is committed to creating a positive and high-performing workplace culture where employees are supported to grow, develop, and succeed.

The successful candidate will play a key role in building and maintaining long-term strategic relationships with existing business customers while delivering an exceptional customer experience throughout the entire order journey.

Key Responsibilities

• Manage and develop strong relationships with assigned B2B customer accounts.
• Act as the main point of contact for customer enquiries, ensuring a professional and high-quality service experience.
• Respond promptly and professionally to incoming phone calls, emails, and live chats.
• Provide support with order processing, returns, product enquiries, and technical assistance.
• Work towards achieving and exceeding sales and growth targets.
• Identify and develop new business opportunities within existing and prospective accounts.
• Support pricing strategies and margin improvement initiatives.
• Promote and cross-sell additional products and services where appropriate.
• Collaborate with internal departments including communications, procurement, and operations teams to support customer success and business growth.
• Maintain accurate account records, forecasts, and customer activity updates.

Skills & Experience

• Previous experience within a B2B Account Management, Customer Success, or Client Relationship role.
• Strong relationship-building and stakeholder management skills.
• Excellent written and verbal communication abilities.
• Proven negotiation, persuasion, and problem-solving capabilities.
• Ability to manage multiple priorities and customer accounts effectively.
• Commercial awareness with the ability to interpret sales data and performance metrics.
• Experience working with budgets, forecasts, and account plans.
• Knowledge of contract management and service level agreements (SLAs) is desirable.
• Strong customer-focused mindset with a proactive and solutions-driven approach.
• Ability to collaborate effectively across multiple internal teams.

Personal Attributes

• Have a positive and growth-focused mindset.
• Be ambitious, motivated, and performance-driven.
• Take ownership and accountability for their work.
• Thrive in a fast-paced and evolving environment.
• Be a collaborative and supportive team player.
• Demonstrate initiative and strong problem-solving skills.
• Be open to continuous learning, progression, and new challenges.

Benefits

• Quarterly team social events
• Summer celebrations with family inclusion
• 25 days annual leave plus bank holidays
• Employee Assistance Programme
• Health cash plan and private GP access
• Travel expense support
• Annual health checks
• Pension scheme
• Life insurance
• Performance-related bonus scheme
• Ongoing training and professional development
• Employee reward and recognition programme
• Birthday gifts and long-service awards