The role of Customer Liaison Officer in the property industry is a permanent position based in Rotherham. It requires a professional who can ensure seamless communication between the organisation and its customers while maintaining high service standards.

Client Details

The hiring organisation is a well-established entity within the property industry, known for its commitment to delivering high-quality services. As a medium-sized company, it offers a structured and professional working environment.

Description

• Act as the main point of contact for customers, addressing inquiries and resolving issues promptly.
• Ensure customer satisfaction by maintaining clear and effective communication throughout the customer journey.
• Coordinate with internal teams to provide timely updates and solutions to customer concerns.
• Monitor and manage customer feedback to improve service delivery and processes.
• Support the development and implementation of customer service policies and procedures.
• Maintain accurate records of customer interactions and transactions.
• Assist in resolving escalated customer complaints in a professional manner.
• Contribute to the development of customer engagement strategies within the property department.

Profile

A successful Customer Liaison Officer should have:

• A strong background in customer service, ideally within the property industry or a similar field.
• Excellent communication and interpersonal skills to build and maintain relationships with customers.
• Problem-solving abilities and a proactive approach to resolving customer concerns.
• Attention to detail and the ability to manage multiple tasks effectively.
• Proficiency in using customer relationship management (CRM) systems or similar tools.

Job Offer

• A competitive salary ranging from £30,600 to £37,400 per annum, depending on experience.
• A permanent role offering stability and professional growth within the property industry.
• A supportive and structured working environment in Rotherham.
• Opportunities to develop customer service and engagement skills further.

If you are passionate about delivering excellent customer service and are ready to take the next step in your career, we encourage you to apply for the Customer Liaison Officer position today!