Customer Service Administrator

• Location: Glasgow / Central Belt
• Salary: £26k - £28k
• Job Type: Permanent, Full-time

Join a well-regarded residential property and housebuilding organisation as a Customer Service Administrator within the Customer Experience team. This role offers a varied, customer-facing experience, supporting homeowners and coordinating remedial works across residential developments.

Day-to-day of the role:

• Act as the first point of contact for customers, handling enquiries via phone and email.
• Coordinate remedial and maintenance works with customers and nominated contractors.
• Schedule works, arrange access, and support operative and contractor diaries.
• Liaise with internal teams to ensure issues are resolved efficiently and without unnecessary escalation.
• Prepare and process invoices and related administration within agreed approval limits.
• Maintain accurate records and documentation, ensuring data integrity at all times.
• Manage inbox correspondence, ensuring responses are issued within service level agreements.
• Represent the organisation’s brand professionally and consistently.

Required Skills & Qualifications:

• Previous experience in a customer service or administrative role (experience in property or construction environment is desirable).
• Strong organisational and time-management skills with the ability to handle multiple priorities.
• Confident communicator with excellent customer service skills.
• Comfortable liaising with contractors, suppliers, and internal teams.
• High attention to detail and strong administrative capability.
• Competent IT skills, including Microsoft Word, Excel, and Outlook.
• Ability to work effectively under pressure in a fast-paced environment.

Benefits:

• Permanent position with a stable, reputable organisation.
• Supportive team environment with clear processes and structure.
• Opportunity to build experience within residential property and customer service.

Apply now and be part of a vibrant and exciting team.