Key Client / High Networth Relationship Manager

Location: South-East London
Salary: Base £60,000 Bonus Benefits Package Perks

About the Role

We are looking for a commercially minded and highly motivated Relationship Manager to lead our VIP and Key Client division. In this dual sales and relationship leadership role, you will lead a small team while personally managing our most valuable customer portfolio. This is not a back-office administration role. You will be on the phone, building rapport, driving engagement, and owning retention. You will thrive in a fast-moving, performance-driven environment where results matter and data guides our decisions.

Key Responsibilities

• High Networth / Key Client Relationship Management: Personally manage a portfolio of the company’s most valuable clients, acting as their primary point of contact and strategic partner.
• Team Leadership: Lead, mentor, and develop a small team of account executives or support staff to deliver exceptional client service.
• Sales & Retention: Proactively drive client engagement, identify upsell/cross-sell opportunities, and take ownership of retention metrics to minimize churn.
• Communication: Confidently pick up the phone and engage with clients via multiple channels. Build lasting rapport with high-net-worth or high-value individuals.
• Performance Ownership: Take full responsibility for the growth, health, and satisfaction of your client portfolio. Use data to inform decisions and track outcomes.
• Collaboration: Work closely with the leadership team to refine VIP strategies and contribute to the growth of the business.
• Flexible Engagement: Be available to manage VIP relationships outside of standard working hours, including evenings and weekends as required.

Who You Are

• You have a proven background in sales, account management, key client management, Key Client / High Networth retention, or another customer-facing role where commercial outcomes matter.
• Confident & Charismatic: You excel at building instant rapport with demanding or high-expectation clients. You aren’t afraid to pick up the phone.
• Commercially Minded: You understand that relationships drive revenue. You are motivated by targets, bonuses, and performance-based success.
• Data-Informed: You don’t rely on guesswork. You use data to guide your decisions and improve client outcomes.
• Flexible: You understand that VIP relationships don’t adhere to a 9-to-5 schedule and are willing to work evenings/weekends when needed.
• Ownership-Driven: You take personal accountability for results, retention, and team performance.

Package / Details

• Base Salary: £60,000
• Bonus: Performance-based bonus structure
• Benefits Package: Including pension, healthcare (details available upon offer)
• Perks: Additional company perks (e.g., team events, travel/entertainment allowances)
• Environment: Fast-moving, growing business with direct access to leadership