Customer Service & Account Support Advisor
Location: Stourport-on-Severn
Salary: Up to £27,000 per year
Full-time | Permanent

Job Summary
We are recruiting on behalf of a long-established manufacturing and distribution business based in Stourport-on-Severn who are looking to add a Customer Service & Account Support Advisor to their growing team.

This is a varied office-based role focused on customer support, account management and administration. The position would suit someone who enjoys speaking with customers, building relationships and getting involved in a bit of everything within a busy SME environment.

This is not a heavily sales-focused role and there are no cold-calling targets or aggressive KPIs.

Responsibilities
• Speaking with existing business customers to follow up on orders and gather feedback
• Handling customer enquiries via phone and email
• Processing customer orders and updating internal systems
• Supporting with general administration and account support duties
• Assisting with project work and competitor/product research
• Maintaining accurate customer and order records
• Supporting the wider office team with day-to-day tasks

Requirements
• Previous office, administration or customer service experience
• Confident and professional telephone manner
• Friendly, proactive and organised approach
• Comfortable speaking with business customers
• Good attention to detail and ability to multitask
• Strong IT skills including Microsoft Office
• Local to the area with reliable transport preferred

What’s on Offer
• Salary up to £27,000 depending on experience
• Full-time permanent position
• Monday to Friday – 8:30am to 5:00pm
• Flexible approach around school drop-offs/appointments where possible
• Friendly and supportive working environment
• Genuine progression opportunities as the business grows
• Pension scheme
• 20 days holiday plus bank holidays
• On-site parking

Benefits:
• Casual dress
• Company pension
• On-site parking
• Monday to Friday

Work Location: In person

Apply now or contact Lizzie Round on for more information.

Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion.