Case Handler Assistant

• Annual Salary: £24,479
• Location: Horsham, UK
• Job Type: Full-time, Permanent

We are recruiting for a Case Handler Assistant to support a busy team in managing client case files, ensuring accuracy, efficiency, and excellent customer service in line with company standards.

Day-to-day of the role:

• Support the end-to-end management of case files, ensuring accuracy, completeness, and timely progression.
• Serve as a key point of contact for client queries, providing updates and resolving issues where possible.
• Maintain strong working relationships with clients, partners, and internal teams.
• Ensure all case documentation is correctly recorded, updated, and stored in accordance with company procedures.
• Monitor case progress and escalate issues as necessary to senior case handlers or managers.
• Collaborate with the wider team to manage workloads effectively and meet deadlines.
• Contribute to the achievement of team KPIs and SLAs.
• Identify and suggest improvements to processes to enhance customer experience.
• Ensure compliance with all regulatory, quality, and security standards.
• Provide accurate administrative support including data entry, reporting, and correspondence handling.
• Assist in maintaining customer satisfaction throughout the case lifecycle.
• Participate in team meetings and operational discussions to drive improvements.

Required Skills & Qualifications:

• GCSE level (or equivalent) in Maths and English.
• Minimum of 1 year experience in an administrative, customer service, case handling, or support role.
• Strong IT skills, particularly in Microsoft Office / Windows applications.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage workload and meet deadlines.
• Experience with CRM systems or aptitude to learn.
• Good organisational skills.
• Desirable: Experience in finance, legal, insurance, or regulated environments; understanding of case management systems; basic knowledge of compliance or regulated services.

Benefits:

• Competitive salary and job stability.
• Opportunities for professional development and training.
• Supportive team environment.
• Comprehensive benefits package.

Apply now to miss out on disappointment.