An exciting opportunity has arisen for an experienced Customer Services Executive to join a fast-paced and collaborative business. This role is ideal for someone who is passionate about delivering exceptional customer service, solving problems, and driving continuous improvement.

You will play a key role in managing customer relationships, processing complex orders, and ensuring a seamless service experience from enquiry through to delivery.

This is a B2B role, offering excellent benefit and hybrid working.

Duties include

• Act as a primary point of contact for customer queries and support
• Keep customers informed throughout the order lifecycle, ensuring a high level of satisfaction and trust
• Process complex customer orders via ERP systems
• Work closely with Sales, Supply Chain, and Finance teams to deliver a seamless service
• Manage customer accounts in line with internal processes and compliance requirements
• Handle and resolve complex customer claims, escalating where necessary
• Investigate root causes of issues and coordinate with internal teams to ensure timely resolution
• Maintain accurate records of customer interactions and outcomes
• Monitor service performance metrics and customer feedback
• Produce reports and provide insights to support continuous improvement initiatives
• Identify opportunities to enhance processes and contribute to service excellence

Skills/Experience

• Minimum of 2 years' experience in a customer service role, ideally within FMCG or B2B environments
• Experience in sales order processing (FOB knowledge is advantageous)
• A genuine passion for helping customers and resolving issues
• Strong communication skills and a collaborative approach
• Excellent attention to detail and organisational ability
• Experience using ERP/CRM systems (e.g. SAP, Salesforce) and Microsoft Office
• A proactive mindset with a desire to learn and improve processes

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.