Cross Class Claims Handler

Monday-Friday 9am-5pm (1 day from home)

Salary up £40,000 DOE

Leeds

We are seeking a Cross Class Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service.

Roles & Responsibilities:

As a Cross Class Claims Handler, you will be responsible for the following:

• Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance.
• Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims.
• Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests.
• Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements.
• Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims.
• Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients.
• Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices.

Key Relationships:

• Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process.
• Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients.
• Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions.
• Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle.

Qualifications/Key Skills Required:

• Experience in claims handling within an insurance broker or similar environment.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work effectively in a fast-paced environment.
• Proficiency in insurance software (Acturis desirable) and Microsoft Office suite.
• Problem-solving and decision-making abilities.
• Client-focused mindset with a commitment to delivering exceptional service.

Benefits:

• 33 days holiday
• Free parking
• Income protection
• Fully paid training
• Pension contribution
• Excellent progression

Interested in knowing more?

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