At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
• Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

Our Opportunity: Davies are looking to recruit a dedicated Liability Team Leader to manage team of employees, handle allocated claims and ensure that all claims are handled in accordance with client requirements.

What will your day look like:

• Manage and monitor daily/monthly KPIS
• Ensure a high level of staff engagement
• Manage daily workloads and complete training/coaching
• Review and monitor individuals performance
• Attend Client Review Meetings
• Monitor Staffing levels and Conduct staff audits/feedback
• Staff Development
• Effectively organise, manage and motivate staff under their control.
• Ensure Key Performance Indicator targets are reached and maintained.
• Provide training, support and coaching in order to develop staff.
• Handle complaints appropriately.
• Handle complex or high value claims in line with client requirements and service standards.
• Adhere to Company systems and procedures.
• Maintain existing client relationships.
• Authorise payments to defined limits.
• Maintain a high level of technical competence.
• Actively adhere to and promote the principles of treating customers fairly (TCF) and operate within Financial Conduct Authority (FCA) guidelines
• All employees are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements

The above is not an exhaustive list and may change with the overall business objectives of the Company.

Knowledge and Abilities:

• 5 GCSE’s grade A – C including Maths and English
• Willingness to work toward CII Qualification
• People Management and Leadership skills.
• Experience of Customer Service and Claims Management in an insurance background.
• Excellent computer literacy.
• Articulation and good telephone communication skills.
• Flexibility and adaptability.
• The ability to organise own workload.
• The ability to work in a fast paced and changing environment. 
• Inspirational and Strong Leadership skills
• Understanding and Champion for customer service
• Proven Track record of staff engagement
• Experienced in Client liaison/relationships
• Strong stakeholder management skills
• Experience of CPR/EL/PL Portal Process & Pre Action Protocol for EL/PL/Products.

Benefits

Career & Purpose 

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing 

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan