Technical Support Engineer

Our client is looking for an experience contractor to join their Global Technical Support team—a diverse, fast-growing group of passionate problem-solvers providing 24/7 support to customers around the world. To be considered for the role, you must have the follwing essential skills / experience. 

Hybrid working 

Inside IR35 

12 month contract 

Technical Skills & Knowledge

• Javascript - Able to read / understand and debug it 
• SQL - Able to debug it (Not code) 
• Understanding of object-oriented programming (e.g. Java)
• Familiarity with web application architecture
• Exposure to scripting languages (JavaScript, Python, Perl, Shell scripting)
• Working knowledge of Linux/Unix environments
• Experience with relational databases (e.g. MySQL, Oracle)

Key responsibilities

• Resolve complex technical issues for internal and external customers
• Act as a customer advocate, ensuring high satisfaction and success
• Troubleshoot and perform root cause analysis across platform features
• Maintain excellent case hygiene and documentation standards
• Communicate effectively via case management systems, phone, and digital channels
• Build and maintain deep technical expertise in assigned product areas
• Contribute to knowledge base content to improve efficiency and self-service
• Collaborate with internal teams and provide feedback to influence product improvements
• Identify and implement process improvements

Qualifications

• Bachelor’s degree in Computer Science or a related technical field
  OR
• 1+ years of experience in a technical support or similar role

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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