Customer Service Assistant - Bus Replacement Services

Location: Newport Train Station
Pay Rate: £13.45 per hour + £100 bonus
Dates: 23rd May - 8th June 2026
Shifts:

• 06:00 - 14:00
• 14:00 - 22:00
  Applicants must be flexible and able to work the majority of the date range and shift patterns.

Due to planned engineering works on the railway, bus replacement services will be operating at Newport Train Station. We are seeking friendly, professional Customer Service Assistants to support passengers during this period.

As the first or last point of contact on a customer's journey, you'll play a key role in ensuring passengers receive clear information, feel supported, and have a safe and positive experience.

Please note: Due to limited transport availability during these works, candidates must be local to Newport Train Station.

Key Responsibilities

You will be involved in:

• Meeting and greeting customers as they enter and leave the station
• Providing clear guidance and information regarding bus replacement services
• Supporting customers who require additional assistance
• Helping customers navigate in and around the station
• Ensuring the safety of the station environment at all times
• Delivering a friendly, approachable, and professional customer service experience

What Are We Looking For?

We are looking for focused, flexible individuals who can balance excellent customer service with a strong safety mindset. This is a challenging but rewarding role and an ideal opportunity for those interested in starting or progressing a career within the rail industry.

You will need to:

• Have a professional but personable and upbeat approach
• Be passionate about delivering outstanding customer service
• Enjoy working as part of a team while also being confident working independently
• Possess strong interpersonal and communication skills
• Thrive in a busy environment and remain calm under pressure
• Be safety-conscious, with the ability to spot and anticipate potential risks

Important Information

• Zero-alcohol tolerance applies when working on the railway
• Candidates must not attend work under the influence of alcohol
• Applicants must be aged 18 or over

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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