Deployment Engineer Team Lead

• Contract
• Location: Antrim
• Salary: £16.80 per hour DOE

We are excited to offer the opportunity for Desktop Rollout Engineers to join a dynamic IT Support project across Northern Ireland. This role involves working with a local IT Support organisation to deploy server and switch installations efficiently and effectively, ensuring high standards of technical support and customer service.

Day-to-day of the role:

• Deploy desktop devices multiple sites in Northern Ireland, requiring travel.
• Handle the decommissioning of old hardware and installation of new equipment, including conducting equipment audits.
• Follow installation guidelines meticulously and provide end-user familiarisation with new equipment.
• Maintain excellent customer service standards and ensure adherence by other engineers.
• Implement and adhere to Asset Management processes and procedures.
• Distribute tasks among team members and act as a technical escalation point to resolve installation issues.
• Collaborate with project managers to establish effective shift patterns and ensure smooth operation.
• Work closely with company escalation points to ensure seamless handover of issues and maintain customer satisfaction throughout the rollout process.

Required Skills & Qualifications:

• Profound knowledge of Windows 10/11.
• Skilled in auditing PCs and installing software on replacement systems.
• Strong troubleshooting abilities with the mentioned software.
• Capability to work independently without supervision.
• Excellent customer interaction skills.
• Must have a valid driver's license.

Benefits:

• Competitive hourly rate.
• Opportunity to work on a significant regional project.
• Exposure to diverse technical environments and challenges.
• Supportive team and management.

All candidates must demonstrate a pre-existing right to work in the UK. Documentary proof may be requested at the interview stage.

To apply for the Desktop Rollout Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.