Job Title: Income Management Team Leader
Contract Type: Permanent 
Salary: £37,371.80 Per Annum  (£41,132.66  is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday-Friday 8am-6pm 
Location: Carlisle, Cumbria

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a income management team leader

You will lead and manage a team of Income Collection Officers / Early Intervention Officers ensuring the provision of quality, effective customer service within agreed operating hours, to support Group wide goals including effective debt recovery across a range of debt streams.

About you

We are looking for someone with:

• Experience of managing teams within a housing environment and within a debt collection call centre.
• Experience of successfully managing and motivating teams including managing team performance.
• Proven track record of effective stakeholder management, both internally and external to the organisation.
• Up to date knowledge of legislation, regulations and standards relating to social housing and income collection, welfare reform and Universal Credit.

Why Riverside?

(One Housing is a part of Riverside) At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Applications may close before the deadline, so please apply early to be considered