Regional Aftersales Manager – Midlands

Location: Midlands, England (regional travel required)

Type: Permanent

Travel: Regional travel + occasional visits to Head Office (West London)

Target Salary:£40k - £55k + bonus + company car + benefits

The Opportunity

A fast-growing automotive manufacturer is seeking an experienced Regional Aftersales Manager to lead and develop its Midlands retailer network.

This is a high-profile, high-impact role within a rapidly scaling UK operation. The business is experiencing strong growth across its retailer network, product range, and customer base, creating significant opportunity — and high expectations.

The successful candidate will be comfortable operating in a demanding, fast-moving OEM environment, capable of balancing investor expectations, customer experience, performance management, and brand standards while remaining calm and decisive under pressure.

Key ResponsibilitiesRetailer / Investor Relationship Management

• Build strong, credible relationships with retailers across the Midlands region
• Act as a senior brand ambassador, representing the business at all times
• Manage retailer performance through reward, challenge, and corrective action where required
• Engage confidently across all areas of retailer operations

Customer Experience & Case Resolution

• Take ownership of customer cases, managing issues through to resolution
• Analyse root causes relating to vehicle, ownership, or retailer processes
• Drive swift, decisive outcomes — customer experience and brand reputation are critical measures

Technical Support & Warranty Alignment

• Support Technical and Warranty teams by managing retailer objections and timelines
• Identify operational or process gaps and propose practical solutions
• Participate in dealer visits where technical or warranty input is required (deep technical expertise not essential)

Dealer Audits & Regional Coverage

• Conduct frequent, structured dealer visits across the region
• Assess retailer capability to deliver optimal customer experience standards
• Manage time effectively between field activity and administrative responsibilities

Performance & KPI Management

• Own and influence Aftersales KPIs via a Dealer Balance Scorecard framework
• Drive positive trends across rolling performance periods
• Identify, stabilise, and recover underperforming retailers

Brand Representation & Special Projects

• Attend and support brand and retailer events, including occasional evenings and weekends
• Take ownership of special projects that enhance commercial performance and operational effectiveness

Experience & Profile Required

• Proven experience in an OEM Aftersales roleor as a Group Aftersales Manager within a retailer environment
• Strong understanding of customer experience, dealer operations, and network performance
• Proven ability to manage pressure, competing priorities, and dynamic business conditions
• Confident relationship builder with senior retailer stakeholders
• Highly organised, adaptable, and solutions-focused
• Strong Microsoft Office and reporting skills
• Full and clean UK driving licence

What’s on Offer

• Target salary £65,000 – £75,000, with flexibility for the right candidate
• Performance bonus
• Company car and full benefits package
• Significant autonomy and regional ownership
• Opportunity to join a high-growth automotive brand at a pivotal stage
• Long-term career progression within a scaling UK operation

Interested?

If you’re an experienced Aftersales leader looking for a regional role with pace, visibility, and impact, we’d welcome your application.

All applications will be handled confidentially.