Aftersales Administrator

Poole | Full Time | Permanent

Competitive Salary + Benefits

A growing business in Poole is looking for a proactive Aftersales Administrator to join their busy head office team. This role is perfect for someone who enjoys a mix of admin, customer service, order processing, and outbound customer contact.

The Role

• Handling customer enquiries for spare parts
• Preparing quotes and processing orders
• Following up quotations to increase conversions
• Making proactive calls about stock levels and upcoming needs
• Promoting offers and product upgrades
• Liaising with service and suppliers
• Tracking deliveries and coordinating schedules
• Managing warranty admin
• Producing weekly reports

About You

• Admin or customer service experience
• Confident phone manner
• Strong IT skills (Word, Excel, Outlook, CRM)
• Comfortable with outbound calls
• Excellent attention to detail
• Organised, positive, and team-focused
• Happy to learn technical products (training provided)

Benefits

• Free parking
• 25 days holiday + Bank Holidays
• Pension
• Private medical & critical illness cover
• Incredible modern office and facilities
• Ign house fully kitted gym!

If you’re looking for a busy, varied role within a supportive team, apply now for immediate consideration.