Registered Manager – Health & Social Care

The Registered Manager holds overall responsibility for the leadership, strategic direction and operational management of all regulated care support services.

The role provides the professional, regulatory and organisational oversight required to ensure full compliance with the Health and Social Care Act 2008, Care Quality Commission (CQC) regulations and all contractual obligations with Surrey County Council and other commissioning bodies. This includes establishing and maintaining effective governance systems, quality assurance processes and service improvement frameworks to ensure that the organisation always remains inspection ready.

A key aim of the post is to ensure that all services operate to the highest standards of quality, safety and performance across multiple delivery areas, including domiciliary care, respite services, live-in care provision, emergency care planning, and externally funded or self-funded services. The Registered Manager is responsible for developing a culture of continuous improvement, innovation and professional excellence, ensuring that teams are supported, skilled and equipped to deliver high-quality person-centred care.

In addition, the Registered Manager must work across the organisation to ensure proactive cross-departmental relationships.

Leadership, Management & Operational Oversight

• Provide strong, visible leadership that promotes a positive, person-centred culture across the organisation.
• Oversee day-to-day operations to ensure safe, effective, and high-quality care delivery.
• Ensure services meet all regulatory requirements, including those set by the CQC and commissioners.
• Maintain robust governance systems to monitor performance, quality, risk, and compliance.
• Lead, support, and develop the staff team to uphold professional standards and organisational values.
• Oversee care assessment levels to ensure a prompt response to clients on waiting lists.
• Ensure care plan documentation is reviewed at least annually to support safe and effective service delivery.
• Ensure services respond appropriately to changing needs, risks, and outcomes.
• Promote a holistic, strengths-based, personalised approach to care and support.
• Act as the Designated Safeguarding Lead and ensure the care operations team understand their responsibilities.
• Ensure compliance with statutory frameworks, regulatory standards, and best practice guidance.
• Lead and carry out regular audits of the service, including care plans, medication, health and safety, training compliance, incident reporting, and environmental checks.
• Analyse audit findings, identify areas for improvement, and ensure timely action plans are implemented and monitored to completion.
• Prepare services for inspections and maintain continuous readiness for regulatory visits.
• Promote a culture of continuous learning, transparency, and reflective practice.
• Lead recruitment, induction, supervision, and appraisal processes to maintain a skilled and motivated workforce.
• Oversee mandatory training, competency checks, and staff development pathways.
• Monitor staffing levels, rota management, attendance, and performance.
• Work with the HR team to manage employee relations matters, including disciplinary or capability processes where required.
• Foster a respectful, inclusive, and supportive working environment.
• Liaise with the HR Manager regarding employee relations concerns within the operations team.
• Contribute to financial planning, budgeting, and cost control to support sustainability.
• Ensure resources, equipment, and environments remain safe and fit for purpose.
• Monitor occupancy, referrals, and utilisation to maximise service capacity and efficiency.
• Build positive relationships with local authorities, commissioners, health professionals, and community partners.
• Represent the organisation in multi-agency meetings, safeguarding forums, and professional networks.
• Engage with families, advocates, and stakeholders to promote transparency and trust.
• Collaborate closely with the Senior Management Team (SMT) to shape and deliver the organisation’s strategic vision, growth plans, and priorities.
• Provide assurance to the SMT through accurate reporting on compliance, quality, risks, workforce, and operational performance.
• Identify opportunities for service development, innovation, and expansion.
• Contribute to marketing, reputation building, and community engagement initiatives.
• Support alignment of services with organisational values, culture, and long-term goals.
• Represent the organisation professionally at external events, inspections, contractual reviews, and stakeholder meetings.
• Serve as a trusted advisor to the SMT by providing operational insight, regulatory expertise, and feedback from staff and clients.
• Be committed to safeguarding and promoting the welfare of adults and children with care and support needs.
• Maintain a good understanding of legislation including the Care Act 2014 and Mental Capacity Act 2005.
• Adhere to the Health & Safety at Work Act 1974 and all related health and safety policies and procedures.
• Maintain personal training and professional development and participate in supervisions and appraisals as required.
• Minimum NVQ Level 5 in Leadership and Management in Health & Social Care

If your application is successful, you will be contact shortly.

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