We are pleased to be working with one of the most progressive insurance networks operating in the UK today.

They are currently seeking a Commercial Claims Handler to provide proactive management of claims in order to achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service.

This is an office-based role where you would be working at their regional office in Chislehurst/Kent.

SUMMARY OF THE ROLE

• Processing all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement by working closely with insurers, TPA’s and loss adjusters.
• Liaise with clients, insurers, loss adjusters and other relevant parties when acting as the agent of a client during claims.
• To liaise with colleagues to identify improvements in internal and external claims processes & procedures.
• To maintain current knowledge with regard to industry compliance and claims regulation, by attending relevant events & training sessions.
• To maintain relationships with the existing client base and any incumbent AR’s / Businesses by providing first line contact face-to-face or telephone advice and support.
• Manage claims from cradle to grave, assessing liability, preparing the claim for the insurer to settle & making sure that all parties involved are kept up to date with any information.
• Monthly broker meetings for those who have a larger number of claims.
• To work within the FCA rules and related procedures published by the company from time to time. This includes the Company’s Compliance Manual and Training and Competence Manual.
• To attempt to resolve complaints within 48 hours referring any unresolved complaints promptly to the Head of Compliance.
• Maintaining quality and customer service standards keeping accurate records and ensuring client records on our software are up to date.

ESSENTIAL SKILLS

• Accurate record keeping, clear note taking & use of diary
• Ability to work as part of a close team
• Ability to problem solve & share ideas
• Experience and ability to deal with a variance of claim types including Motor, Liability Claims, Commercial etc.
• Customer service focused & good communicator.

This opportunity provides excellent opportunity for career progression and development within.

Dependent on experience, the basic salary is from £27K to £32k with excellent additional staff benefits.