Case Progressor

Location: Swindon (Hybrid – office-based during training, then 3 days in office / 2 WFH)
Package: £25,500 – £26,000 + full benefits

At tmGroup, we’re taking conveyancing into a brighter, smarter, and simpler future with our award-winning technology. PE-backed and innovation-driven, we provide instant quote tools, seamless client onboarding, comprehensive searches, and robust risk management—empowering our clients to move forward with confidence.

We’re looking for a proactive and customer-focused Case Progressor to join our Client Services team and help deliver an outstanding experience to some of our most valued clients.

This is a great opportunity for someone with experience in customer service, case handling, conveyancing support, or legal services who enjoys solving problems, building strong relationships, and taking ownership of more complex client queries.

In this role, you’ll work closely with a portfolio of key clients, acting as a dedicated point of contact when cases need additional attention. You’ll investigate issues, coordinate with clients, customers, and suppliers, and ensure cases are progressed efficiently with minimal disruption.

You’ll also support colleagues by sharing your knowledge and helping to improve the way we work, making this an excellent opportunity to develop your expertise and grow your career within tmGroup.

What you’ll do

• Take ownership of more complex and escalated client cases, managing them through to resolution in line with agreed service levels.
• Build strong relationships with a portfolio of key clients and provide proactive updates on case progress.
• Investigate and resolve issues by working closely with clients, customers, and suppliers.
• Communicate confidently by phone, email, and online meetings.
• Support larger or more detailed search projects, including preparing quotes where required.
• Share your knowledge and provide day-to-day guidance to Client Advisors.
• Assist with client onboarding, training, and meetings when needed.
• Contribute ideas to improve systems, processes, and ways of working.
• Maintain accurate records and ensure issues and complaints are handled in line with company procedures.

About you

• Experience in customer service, case handling, conveyancing support, legal services, or a similar fast-paced professional services environment.
• Strong problem-solving skills and the confidence to take ownership of issues.
• Excellent communication and relationship-building skills.
• Well organised, with the ability to manage your workload and priorities effectively.
• Strong attention to detail and a methodical approach to resolving issues.
• A positive and professional attitude, with a willingness to support colleagues.
• Experience in conveyancing searches or property-related services would be an advantage, but is not essential.

What we offer

• Competitive salary of £25,500 – £26,000 + full benefits
• 25 days holiday + holiday purchase scheme (increasing with service)
• Private health cover, pension, and life assurance
• Flexible benefits scheme covering financial, wellness, legal, and medical support
• Free parking on site, breakfast, and fresh fruit
• Rewards platform with a wide range of discounts and benefits
• Hybrid working (3 days in office / 2 from home once fully trained)
• A supportive environment with genuine opportunities for progression and develop

About us

tmGroup is a leading UK provider of property searches and technology for conveyancing professionals. With over 20 years’ experience and Private Equity-backed growth, we’re committed to making property transactions faster, easier, and more transparent.

We’re proud to be an equal opportunities employer and are committed to creating an inclusive and diverse workplace where everyone feels valued and supported. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, race, religion or belief, sex, sexual orientation, or any other protected characteristic.

If you enjoy solving problems, building client relationships, and delivering excellent service, we’d love to hear from you. Apply today.