Salary: £15.29 per hour (Days) | £16.49 per hour (Nights)

Location: Witney

Shift Pattern: 4-on, 4-off (7 AM - 7 PM or 7 PM - 7 AM)The Hook: Be a Technical Detective

Ever wondered how things work-and why they sometimes don't? Join our Witney laboratory as a Complaints Investigator. In this role, you aren't just "checking boxes"; you are a technical detective. You will perform deep-dive investigations into returned medical devices, ensuring they remain the gold standard in global healthcare. Whether you're a graduate looking for your first technical role or someone with a logical brain looking for a career change, we provide the full training needed to help you protect patient safety.

The Perks:

• Work/life balance: A predictable 4-on, 4-off pattern to help you plan your life.
• On-site parking: Free, easy access for every shift.
• Electric charging: On-site stations for your EV.
• Subsidised canteen: High-quality, affordable food available daily.
• Free Lavazza coffee: Premium coffee machines to keep you fueled.
• Modern environment: Work in a clean, newly expanded, high-tech lab.

Responsibilities:

• Hands-on investigation: Meticulously examine customer-returned devices using technical tools and logic to find the exact root cause of an issue.
• Data sleuthing: Use MS Excel and internal systems to log findings, identify emerging quality trends, and spot patterns others might miss.
• Quality advocacy: Participate in "Continuous Improvement" projects, using your findings to influence future product design and manufacturing.
• Global collaboration: Share insights with international teams to ensure corrective actions are implemented across the organisation.
• Technical reporting: Translate complex findings into clear, concise reports that meet strict regulatory and safety standards.

Your Skills:

• Analytical & methodical: You have a "detective" mindset and enjoy following evidence to a logical conclusion.
• IT literate: Proficient in Microsoft Office (specifically Word and Excel) with the ability to learn new software quickly.
• Documentation focused: You understand that accuracy is everything in healthcare and take pride in precise record-keeping.
• Education: Minimum of secondary education (Maths and English are essential).

The Nice-to-Haves:

• Previous experience in a lab or regulated environment.
• Knowledge of Root Cause Analysis (RCA) or quality control principles.

Why Apply?

This is a rare opportunity to enter a high-tech healthcare career without prior medical device experience. If you are a logical thinker with a passion for detail and want a role where your work directly impacts lives, we want to hear from you.

Think you've found the solution? Apply today!