We’re currently recruiting on behalf of a friendly, close-knit team based in Richmond who are looking for an organised and proactive Administrator to join them on a full-time basis. This is a fantastic opportunity to become part of a supportive working environment, with flexibility to work across either 4 or 5 days per week.

As an Administrator, you’ll play a key role in ensuring the smooth day-to-day running of the office and delivering excellent service to customers.

Your responsibilities will include:

• Managing customer enquiries via phone and email
• Processing orders, returns, and exchanges accurately
• Coordinating with internal teams to ensure timely order dispatch
• Monitoring orders and keeping customers updated where required
• Supporting with general administrative and office tasks

About You

We’re looking for someone who is organised, reliable, and confident in communicating with customers and colleagues alike.

You’ll ideally have:

• Strong written and verbal communication skills
• A confident and professional approach to customer service
• Excellent attention to detail and organisational skills
• Good working knowledge of Microsoft Office (Word, Excel, Outlook)
• Experience using CRM systems (preferred but not essential)
• Previous customer service experience (desirable, not essential)

What’s on Offer

• Full training and ongoing support
• A welcoming, team-focused environment
• Flexible working pattern (4 or 5 days per week)

If you’re looking for a varied administrative role within a supportive team, we’d love to hear from you.