.
Join a leading airline group and services provider as a User Researcher!

Job Overview:
We are looking for a User Researcher to join a collaborative Product Design team, driving user-centred research across digital products. You will play a key role in shaping customer experiences by delivering actionable insights through qualitative and quantitative research methodologies.

• Location: Uxbridge (Hybrid)
• Daily Rate: Flexible Inside IR35, Either through PAYE or Hays approved umbrella companies
• Contract Length: 6 Months
• Start Date: ASAP

Key Responsibilities

• Plan and manage UX research projects across multiple products and share insights with stakeholders.
• Conduct qualitative and quantitative research across discovery and testing phases
• Collaborate with product owners, designers, developers, and analytics teams to align research with business goals.
• Design and execute research studies including interviews, usability testing, and workshops
• Translate research findings into clear, actionable recommendations for stakeholders
• Champion users need to enhance customer experience and digital journeys.
• Maintain documentation and communicate research outputs effectively across teams

Key Requirements

• 3+ years of experience in digital research within corporate or agency environments
• Strong experience in qualitative and quantitative UX research methods
• Proficiency with remote research tools (e.g., User Testing, UserZoom)
• Experience working in Agile environments and cross-functional teams
• Excellent communication, stakeholder management, and report-writing skills
• Degree in Psychology, HCI, Product Design, or related field (or equivalent experience)

Additional Information

• Interview Process: 2 Stages

How to Apply

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk