Quality Assurance Officer - Care

Based in Grimsby

Salary £25,000 per annum

Ready to take the next step in your career in care? Apply today!

Join Hales Homecare as a Care Quality Assurance Officer in Grimsby and become a vital part of a passionate team dedicated to delivering outstanding care and support across the local community.

Whether you're looking to progress in your current career in care or bring your quality assurance skills into a rewarding new setting, this role offers the chance to make a real impact.

As a Care Quality Assurance Officer, you will work closely with the Registered Manager in preparing detailed care assessments and daily routines, auditing the branch against the fundamental standards within the Health & Social Care Act 2014, along with supporting the office and care teams in achieving the requirements within contractual frameworks and that of Hales Homecare's own policies.

The ideal candidate must possess previous experience in a care setting, ideally hold a Level 2 or 3 in Health and Social care or similar, a Care Certificate, have good verbal and written communication skills, competent IT use and hold a valid driving licence.

Responsibilities include:

• Assessing the care and support needs of new service users and creating person centred care plans to support care delivery
• Reviewing the care and support needs of existing service users, making changes to routines where necessary
• Maintaining detailed and accurate records on our digital care management systems
• Creating detailed, person-centred daily routines and risk assessment to support care workers in their duties
• Supporting the families of service users and acting as a conduit for information and guidance
• Supporting the investigation of care concerns when necessary and completing reports and notifications as required
• Ensuring the implementation and delivery of the Quality Assurance framework through an agreed programme of audit activity
• Undertaking audits as directed by the Registered Manager utilising the approved auditing tools
• Analysing audit data and prepare written reports on the audit findings when required
• Identifying hotspots within your locality and carry out planned & responsive spot checks on staff in the community as the business dictates, which may on occasion be outside of normal office 9-5 office hours
• Working with individual staff members in addressing any development needs in working practices through a supportive and mentoring approach

The role of Care Quality Assurance Officer will also involve delivering care to our service users when required as part of our business contingency plans, as well as supporting out-of-hours on-call duties on a rota basis as and when required.

Why Join Us?

• Paid holidays of up to 31 days per annum
• Pension and life insurance
• FREE Blue Light Card: Exclusive discounts at over 15,000 retailers
• Hales Perks: Cycle2Work, Car Salary and Early Pay schemes, funded eye tests & discounts for glasses, health and financial well-being support, plus more.
• Well-being Programme: Up to 10 therapy sessions with qualified counsellors, 24/7 telephone support from health and legal professionals, and access to our health and well-being app
• Reward and Recognition: Hales Heroes Monthly Draw, Quarterly Awards and Hales Care Annual Awards
• Supportive and inclusive team culture
• Opportunities for career development including fully-funded qualifications and apprenticeships

Join our team as a Quality Assurance Officer in Grimsby and take the next step in your career in care. Apply today and help us deliver care that truly makes a difference.

About Hales

Since 1999, Hales Homecare has been delivering personalised, tech-enabled care to vulnerable people across the UK. We’re proud to support our communities with compassion, professionalism and innovation.

The nature of this role means that you must have the right to work in the UK. The position is subject to an enhanced DBS check and suitable references.