What’s in it for you?

• Gain valuable experience in a supportive environment
• Contribute to positive change by resolving issues for customers

Must haves

• Experience in customer services/complaints handling
• Strong customer service background with clear, confident communication skills
• Able to handle sensitive situations with professionalism and discretion
• Well organised with a keen eye for detail
• Able to follow strict process for complaints handling

Nice to haves

• Experience working independently and collaboratively across teams
• Enjoys process driven work

So what will you be doing?

• Receive and log complaints in a timely and fair manner using the Complaints policy and housing ombudsman service as guidance
• Communicate clearly and empathetically with customers throughout the process
• Liaise with internal teams to resolve issues and find suitable solutions
• Keep accurate records and update internal housing management systems