Customer Service Officer – Environment & Neighbourhood Contact Centre

Wembley (Civic Centre)

£16.79 per hour

Full Time | Mon–Fri, 08:50–17:04

Standard DBS Required

Immediate Start

Love helping people? Quick on the computer? Join our team!

We’re recruiting 2 Customer Service Officers to join our fast-paced, friendly Environment & Neighbourhood Contact Centre. You’ll be the first point of contact for residents, handling calls across Recycling & Waste, Pest Control, Street Maintenance and more.

No call centre experience? No problem!

We value a positive attitude, a clear telephone manner, and someone who’s eager to learn. Many of our best team members joined straight from education — we love helping people grow!

What You’ll Be Doing

Answering incoming calls across multiple queues

Putting the customer first in every interaction

Updating multiple IT systems with accuracy and speed

Using your knowledge of Brent’s streets to support residents (preferred, not essential)

What We’re Looking For

Quick learners

Clear communicators

Confident with multiple systems

Team players with a positive, can-do attitude

Happy to work full-time with no flexibility on hours or rate

Working Arrangements

First 3 months: Office-based in Wembley Park for training

After training: Hybrid – work from home 2 days a week

Office days: Tuesdays, Wednesdays & Thursdays

Our Hiring Process

1 CV Review

2 3-Stage Interview

3 Final face-to-face panel interview at the Civic Centre

4 DBS Check

Immediate start once cleared

Join a positive, supportive team who want you to succeed!

If you're ready to grow, learn fast, and become a customer service star — we’d love to meet you.