Customer Service Executive

• Location: York City Centre
• Job Type: Full-time Fixed Term Contract until end of October 2026 - with good chances of extension/perm
• Salary: £25,355
• Working Hours: Working between the hours Mon-Fri 8am-6pm with occasional weekend coverage, with a day back in lieu during the week. (Weekend days are 9-5, Weekday days are  or 9.30-6.00)

Do you want to work for one of the best employers in York? Look no further!

We are currently recruiting for a dedicated Customer Service Executive who will play a key role in delivering first-rate experiences to over 50,000 customers who use our client each year. This role is perfect for someone passionate about customer satisfaction!

Day-to-day of the role:

• Serve as the first point of contact for customer support before and during tours.
• Handle both inbound and outbound calls, as well as respond to email enquiries.
• Issue booking confirmations and process web bookings.
• Resolve various customer queries and support the administration of holiday cancellations.
• Discuss alternative travel options with customers and book UK travel requirements to enhance their experience.
• Arrange necessary travel visas and conduct mobility checks to meet customers’ expectations.

Required Skills & Qualifications:

• Proven experience in a customer service environment.
• A strong desire and passion to deliver an exceptional customer experience.
• Excellent verbal and written communication skills.
• Ability to develop strong relationships quickly.
• Capability to work to tight deadlines with a strong attention to detail and accuracy.
• Demonstrable enthusiasm for travel and creative problem-solving skills.
• Effective time management and prioritisation skills.
• Flexibility to handle various tasks and activities and support other teams as needed.

Benefits:

• Employee discounts
• 33 days holiday inc bank holidays 
• Buy and sell holiday scheme
• Healthcare benefits 
• Enhanced maternity and paternity leave  
• Contributory pension scheme

If this sounds like it could be for you, don’t hesitate in applying!