Customer Service Administrator

Basingstoke, Hampshire (Office-based / Hybrid)

Full-time | Temp to Perm

We are currently recruiting for a Customer Service Administrator to join a busy and fast-paced team based in Basingstoke. This is a temp-to-perm opportunity for a switched-on, proactive individual with strong communication skills and the ability to multitask effectively.

The ideal candidate will be confident handling a varied workload, have excellent written and verbal communication skills, and be comfortable working in a structured but fast-moving environment. Previous experience in a similar role would be an advantage, although full training will be provided.

Applicants must be available to start immediately or at short notice.

The Role

As a Customer Service Administrator, you will be the first point of contact for customer enquiries while also managing the returns process end-to-end. This is a varied role requiring strong organisation, attention to detail, and the ability to switch between tasks efficiently.

Key Responsibilities

Customer Service

• Act as the first point of contact for customer enquiries via phone, email, and online channels
• Provide clear, accurate information regarding products, orders, deliveries, and returns
• Resolve queries professionally and efficiently to ensure a positive customer experience
• Escalate more complex issues when required
• Maintain accurate written records of all customer interactions

Returns Administration

• Process Return Merchandise Authorisations (RMAs) in line with company procedures
• Coordinate with warehouse and logistics teams to track returned goods
• Check and validate return requests for accuracy and eligibility
• Ensure returns are processed, logged, and credited within agreed timescales

Order & Systems Management

• Update internal systems with return statuses and customer communications
• Assist with order amendments, cancellations, and replacements
• Ensure all documentation is accurate, clear, and compliant with internal processes

About You

Essential

• Strong communication skills, both written and verbal
• Confident multitasker with the ability to prioritise workload effectively
• High level of attention to detail and accuracy
• Previous experience in a customer service or administrative role (preferred)
• Competent with Microsoft Office (Word, Excel, Outlook)
• Available immediately or at short notice

Desirable

• Experience handling returns, logistics, or order processing
• Exposure to CRM or ERP systems
• Experience in a fast-paced office, distribution, or commercial environment

Personal Attributes

• Switched-on, proactive, and able to think on your feet
• Strong written communication skills with a professional approach
• Organised and methodical with excellent time management
• Calm under pressure and solutions-focused
• Team player who can also work independently

Working Hours

• Monday to Friday, 9:00am – 5:30pm
• Some flexibility may be required during peak periods

What’s in it for you?

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme
• Employee discounts
• Full training and development opportunities
• Long-term temp-to-perm opportunity

If you're a motivated individual looking to develop your career in a fast-paced customer service and operations environment, we'd love to hear from you.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.