Colleague Experience Administrator (Human Resources) - Swindon

Location: Swindon, SN1 (2-3 days on site in the office - Wednesday is a mandatory day onsite)

Salary: £16.62 per hour

Full Time – Monday to Friday – 36 hours

Contract: 12 Weeks – possibly beyond

Purpose

Provide administrative and transactional HR support across the entire employee lifecycle, including Learning & Development, HR Administration, and Resourcing. Ensure accurate data processing and timely responses to queries in line with policy and legislation.

Key Responsibilities and Accountabilities

HR & Organisational Development Support

Develop a wide understanding of the HR & OD function and the end-to-end colleague journey, including:

• Policies
• Terms and conditions
• Practices and procedures

HR Administration

Deliver accurate and timely HR administration across all colleague lifecycle processes.

Ensure all query responses and processing meet:

• Legislation requirements
• Policy and procedure standards
• SLA requirements

Process, maintain, and store data and records, ensuring:

• Data integrity
• GDPR compliance

Learning & Development

• Support Learning & Development activities.

Recruitment & Onboarding

• Assist with recruitment and onboarding administration.

Query Management & Escalation

• Triage and risk assess queries, signposting and escalating where required.
• Be confident in giving accurate and timely responses on a range of HR queries.
• Work within established policies and procedures.
• Escalate complex issues to the Colleague Experience Lead.

Continuous Improvement

Contribute to continuous improvement initiatives within HR processes, including:

• Developing FAQs across all areas
• Supporting consistency of advice

Feed ideas, observations, and suggestions for improvements when they become apparent.

Collaboration & Teamwork

• Work with other areas across the HR & OD function and the wider Council to deliver organisational objectives.
• Share expertise and skills with others in the team.

Supplementary Accountabilities

• Support with any ad hoc projects as required by the business.

Professional Relationships

The role will work closely with:

• HR colleagues
• Colleagues and managers across the organisation

Decision Making & Working Style

• Be confident in providing accurate and timely responses to HR queries.
• Work within established policies and procedures.
• Escalate complex matters appropriately to the Colleague Experience Lead.
• Manage a varied workload effectively.
• Demonstrate the ability to prioritise tasks and meet regular deadlines.

Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.