The Delivery Lead - CRM will oversee the implementation and optimisation of CRM systems within the public sector, ensuring seamless delivery of digital projects. This fixed-term maternity cover position is based in London and focuses on driving efficiency and innovation in digital services.

Client Details

The organisation is a well-established public sector entity, committed to delivering excellent services and digital solutions to its stakeholders. As a medium-sized organisation, they place a strong emphasis on creating effective systems to meet the needs of their users.

Description

• Lead the delivery of CRM-related projects, ensuring they align with organisational objectives.
• Collaborate with cross-functional teams to design, implement, and optimise CRM systems.
• Ensure timely delivery of digital projects within agreed budgets and quality standards.
• Identify and mitigate risks associated with project delivery in the digital department.
• Maintain clear communication with stakeholders to provide updates on project progress.
• Develop and document processes to ensure smooth project execution and sustainability.
• Monitor and evaluate the performance of CRM systems, recommending improvements as needed.
• Act as a key point of contact for CRM-related queries and issues.

Profile

A successful Delivery Lead - CRM should have:

• Proven experience in delivering CRM or digital projects within the public sector.
• Strong understanding of CRM systems and their application in a professional environment.
• Excellent project management and organisational skills.
• Ability to collaborate effectively with diverse teams and stakeholders.
• Proficiency in identifying and addressing project risks and challenges.
• Strong communication skills, both written and verbal.

Job Offer

• Opportunity to work in the public sector within a medium-sized organisation.
• Fixed-term contract for maternity cover based in London.
• Chance to lead impactful digital projects in the CRM domain.

If you're ready to take on this exciting opportunity as a Delivery Lead - CRM in London, apply today!