Duty Practitioner - Female Scheme

Stoke-on-Trent

£25,451.50

As a Duty Practitioner you’ll provide support and advice to people who have experienced homelessness at our client's male or female scheme. You’ll make sure customers feel comfortable and can manage their tenancy, as well as signposting them to other support such as housing, health and welfare.

What you’ll do:

• Work on a rota to maintain a safe, welcoming and supportive scheme environment.
• Support customers with rent, benefits, tenancy sign-ups and move-ins, ensuring they understand their rights and responsibilities.
• Carry out regular health, safety and security checks, including fire safety and monitoring access to the scheme.
• Provide advice and crisis support, including signposting, appointments, and de-escalating conflict or emergencies.
• Complete key administrative duties, including rent monitoring, financial records, void management, and general enquiries.

Who you are:

• Educated to GCSE level (or equivalent), with good literacy and numeracy skills.
• Experience working with the public in a busy service environment.
• Ability to support vulnerable people, including those with complex needs and challenging behaviours.
• Strong communication, administrative skills, and understanding of confidentiality and professional boundaries.
• Flexible to work a 7-day rota, including evenings, weekends, and bank holidays.
• DBS check.

Apply now! We may close this vacancy early if we receive a high volume of applications.

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