We are working with a mission focused consumer finance business who are looking to hire a Propositions Manager into their newly established and growing team.

This role is based in London and is 3 days in the office.

Client Details

The client are a market leading, mission focused consumer finance business who are undergoing an exciting business wide transformation.

They are looking to hire a Propositions Manager into their newly formed team in London. This is a high profile role within the business and a unique opportunity to truly shape commercial business decisions.

Description

Key responsibilities of the Propositions Manager:

• Support proposition development and optimisation
• Work with the Senior Propositions Manager to develop and refine B2C propositions that respond to customer needs and support our brand and business goals
• Use research, insight and competitor analysis to support proposition design
• Help turn insight into simple, effective value propositions
• Support the creation of tools and documents (like "proposition on a page") to help teams understand and use each proposition
• Contribute to testing, validation and the ongoing refinement of propositions across their lifecycle
• Support the collation of Proposition performance metrics by working with insight and data teams to produce clear reporting and performance commentary
• Help shape and apply our customer positioning
• Support the development and maintenance of core customer-facing positioning tools - including: o Our Scheme narrative and storytelling framework
• A customer-facing articulation of the brand promise
• Reasons to believe, tailored by audience and moment
• Translate strategy into a clear, distinctive narrative that helps teams explain what makes the Scheme unique - and why it matters to different audience segments
• Work with teams across Marketing, CX and the wider business to embed this positioning in messaging and materials
• Help ensure our messages are clear, accessible and aligned across all key channels and customer moments Support planning and delivery
• Help coordinate activity across teams to support proposition delivery
• Assist with planning and running workshops, ideation sessions or discovery work
• Contribute to go-to-market and testing plans and content creation
• Keep project plans, documentation and timelines organised and up to date

Profile

About you This role will suit you if you are:

* Organised, thoughtful and genuinely interested in what makes customers tick. You're someone who's confident digging into insight, spotting patterns, and helping others turn strategy into action.

• Some who has experience in a marketing, CX, research, product or proposition related role
• Confident using customer insight, feedback and data to support decision-making
• A strong communicator who can write clearly and accessibly for different audiences
• Able to influence through compelling, data-driven storytelling.
• Comfortable working across teams and managing different priorities
• Someone who enjoys variety - from researching customer needs to helping shape customer messages
• Target driven, with a proactive mindset and keen to learn and grow

Job Offer

Competitive