Deputy Business Support Manager - Children's Services

Location: Ealing, West London (Hybrid)
Hourly Rate: £28.60 PAYE / £38.19 Umbrella
Hours: PART TIME, 17.5 hours per week (Monday-Friday)
Contract: 3-month contract, with potential extension
Start Date: ASAP

About the Role

We are seeking an experienced and proactive Deputy Business Support Manager to join our Children's Services team in Ealing. This is a key leadership position that plays a vital role in ensuring high-quality business support across multiple teams within a fast-paced and constantly evolving service area.

You will support the Business Support Manager and Operations Manager in the day-to-day running of frontline services, providing stability, direction, and operational oversight. The role requires a hands-on approach, strong leadership skills, and the ability to manage competing priorities while maintaining an excellent standard of service.

Key ResponsibilitiesTeam Leadership & Operational Management

• Provide daily supervision and leadership to a team of approximately eight staff.
• Support several teams with varying operational needs, ensuring resilience and continuous service delivery.
• Confidently guide staff through high-pressure situations, fluctuating workloads, and organisational change.
• Work closely with three existing Deputy Managers, providing cross-cover where necessary.

Facilities & Site Management

• Potential responsibility for two operational sites, ensuring effective day-to-day building management.
• Maintain safe, compliant, and efficient working environments, adhering to Council policies and procedures.
• Respond to emergencies, building issues, and operational challenges as they arise.

Business Support, Finance & Administration

• Oversee administrative processes, financial tasks, and ICT functions supporting Children's Services.
• Manage social care payments and handle month-end reconciliation accurately and efficiently.
• Navigate financial workflows, auditing requirements, and administrative procedures confidently.
• Ensure compliance with GDPR, Health & Safety standards, audit regulations, and local authority requirements.

Service Improvement & Deputy Duties

• Deputise for the Business Support Manager when required.
• Support service development initiatives, improving processes, efficiency, and overall service quality.
• Work collaboratively with managers, practitioners, and external partners to support effective service delivery.

About You

We are looking for a candidate who can demonstrate:

• Strong experience in business support management, ideally within Children's Services or a similar public-sector setting.
• Proven ability to lead teams effectively in a high-demand, fast-moving environment.
• Excellent organisational, communication, and problem-solving skills.
• Experience with financial processes, including social care payments and reconciliation.
• Confidence working across multiple sites and providing operational oversight.
• A proactive, adaptable approach with the ability to remain composed under pressure.
• Commitment to supporting vulnerable children, families, and frontline practitioners.

How to Apply

To express your interest or request further information, please contact:

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