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Customer Support Technician

Davies Group

New Challenge Supportive Management

The successful candidate must have customer service and administrative experience and be able to work in Stoke on a hybrid basis after training

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. 




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Your New Role

What will your day look like:
Customer Interactions: Handle client and direct customer interactions with professionalism and knowledge, always keeping “Treating Customers Fairly” in mind.
Accurate Data Entry: Input new claims accurately, adhering to service guidelines.
Appointment Management: Call customers to arrange inspection appointments, proactively managing your own diary reminders.
Email and Call Handling: Manage company claim-related email inboxes and handle inbound calls.
Team Player: Contribute positively to our collaborative teamwork and foster a great overall culture. 



What You'll Bring to the Role
  • Communication Skills: Strong written and verbal communication skills, coupled with excellent customer service abilities
  • Fast-Paced Environment: Thrive in a dynamic, target-driven setting 
  • Problem-Solving: Tackle challenges head-on with strong problem-solving skills 
  • Tech-Savvy: Proficient in IT, with a keen eye for detail





Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.


Benefits

Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

  • Join us and enjoy our ever-evolving benefits, including but not limited to:
  • Reward platform – discounts for over 800 retailers
  • 25 days holiday (rising with service)
  • Well-being centre
  • Recognition programme
  • Paid fertility appointments
  • Fostering friendly employer
  • Pension - matched contribution at 5%
  • Life Assurance (4 x basic salary)
  • Development, training, and professional qualification